Privacy Policy

Last Updated: August 26, 2026

At Zafro, we value your privacy and want you to understand how your information is handled when you visit our website, purchase our products, communicate with our team, or use any of our services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.

1. Information You Provide

When you interact with Zafro, we may receive information such as:

• Your name;
• Email address;
• Phone number;
• Billing and delivery details;
• Order information and purchase history;
• Messages or information submitted to customer support;
• Other information you voluntarily provide.

Payment transactions are generally completed through external payment providers. Zafro does not intentionally retain complete payment card details on its own systems.

2. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically. This may include your IP address, browser and device type, operating system, pages visited, approximate access times, referring pages, and information about how you interact with our website.

We may use this information to understand website usage, improve performance, maintain security, and provide a better shopping experience.

3. How We Use Information

Information collected by Zafro may be used to:

• Process and manage orders;
• Arrange fulfillment and delivery;
• Provide order confirmations and updates;
• Respond to customer questions;
• Handle returns, exchanges, and refunds;
• Improve our products, website, and services;
• Analyze website performance and visitor behavior;
• Detect suspicious activity and prevent fraud;
• Maintain the security of our systems;
• Comply with applicable legal, tax, and accounting obligations;
• Provide promotional communications where permitted by law.

4. Cookies and Tracking Technologies

Zafro may use cookies and comparable technologies to support website functionality and understand how visitors use our store.

These technologies may help us:

• Remember shopping-cart contents and preferences;
• Understand website traffic;
• Measure advertising effectiveness;
• Improve website performance;
• Personalize certain aspects of the shopping experience.

You can manage cookies through your browser settings. Depending on your settings, disabling certain cookies may affect some features of our website.

5. Sharing Information With Service Providers

To operate our business, Zafro may provide relevant information to trusted third-party service providers, including companies involved in:

• Payment processing;
• Order fulfillment;
• Shipping and delivery;
• Website hosting;
• Analytics;
• Customer support;
• Fraud prevention;
• Marketing and advertising.

We aim to provide only the information reasonably necessary for these providers to perform the services they provide to us.

6. Legal Disclosures

Zafro may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal proceedings, court orders, or governmental requests.

Information may also be disclosed when necessary to investigate fraud, enforce our policies, protect our systems, or safeguard the rights, property, or safety of Zafro, our customers, or other individuals.

7. Business Changes

If Zafro is involved in a merger, acquisition, restructuring, financing, sale of assets, or another business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

8. Protecting Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, misuse, loss, or disclosure.

Nevertheless, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted online.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on factors such as order history, customer service matters, accounting requirements, legal obligations, disputes, and legitimate business needs.

When information is no longer required, we may delete or anonymize it using reasonable measures.

10. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These rights may include:

• Requesting access to personal information we hold about you;
• Asking us to correct inaccurate information;
• Requesting deletion of certain information;
• Objecting to or restricting particular processing activities;
• Requesting a copy of your information;
• Withdrawing consent when processing is based on consent.

We may request reasonable information to verify your identity before fulfilling certain requests. Some rights may be subject to applicable legal exceptions.

If you no longer wish to receive promotional emails, you can generally unsubscribe through the link provided in those communications.

11. Third-Party Websites

Our website may contain links to external websites or services.

Zafro does not control the privacy practices of these third parties and is not responsible for their policies or handling of personal information. We recommend reviewing the privacy policy of any external website before submitting information.

12. Children's Privacy

Zafro does not knowingly seek to collect personal information from children below the minimum age established by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. International Processing

Some of the companies and service providers we work with may operate in countries different from your country of residence. Consequently, your information may be transferred to or processed in another jurisdiction.

Where applicable law requires safeguards for international data transfers, Zafro will take reasonable steps to comply with those requirements.

14. Policy Updates

We may revise this Privacy Policy when necessary to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated version will be posted on this page and the "Last Updated" date will be revised accordingly.

We encourage you to periodically review this page to stay informed about how Zafro handles personal information.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Email: support@zafro.com

Zafro

We appreciate your trust and are committed to handling your information responsibly and transparently.