Refund Policy

Refund Policy

Last Updated: August 26, 2026

At Zafro, we want every purchase to be a positive experience. This Refund Policy explains the circumstances in which a refund may be available and how refund requests are processed.

1. Order Cancellations

If you change your mind after placing an order, please contact us as soon as possible.

Cancellation requests should generally be submitted within 12 hours of purchase. Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be issued to the original payment method.

2. When a Refund May Be Issued

A refund may be considered when:

  • The product arrives damaged;
  • The product has a manufacturing defect;
  • The wrong product was delivered;
  • The item received is materially different from what was ordered;
  • An eligible return has been received and approved;
  • Zafro is unable to fulfill an accepted order.

All refund requests are reviewed individually and remain subject to applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days after delivery.

To help us assess the situation, we may ask you to provide:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the product;
  • Photographs of the shipping packaging, when relevant.

After reviewing the information, Zafro may provide a replacement, exchange, or refund depending on the circumstances.

4. Refunds for Approved Returns

If your return is approved, our support team will provide instructions regarding the return process.

After the returned item has been received and inspected, an approved refund will generally be processed within 5–10 business days.

The time required for the money to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Shipping Charges

Unless applicable law requires otherwise, original shipping charges may not be refundable.

Shipping costs may be eligible for reimbursement when:

  • Zafro sent the wrong item;
  • The item arrived damaged or defective;
  • The issue was caused by an error on our part;
  • Reimbursement is required by applicable law.

6. Refund Restrictions

Where permitted by law, a refund may be refused when an item:

  • Has been damaged through misuse;
  • Shows signs of improper handling or avoidable wear;
  • Is returned outside the applicable return period;
  • Is missing essential components or accessories;
  • Does not meet the applicable return requirements.

This section does not affect consumer rights that cannot legally be excluded.

7. Products That Become Unavailable

If Zafro is unable to fulfill an accepted order because the purchased product becomes unavailable, we may cancel the affected order and issue a refund for the amount paid.

8. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us promptly.

We will investigate the transaction and, where appropriate, coordinate with the relevant payment provider to resolve the issue.

9. Payment Disputes

If you experience an issue with your order, we encourage you to contact Zafro before opening a chargeback or payment dispute.

Our support team will review the matter and make reasonable efforts to resolve the situation.

10. Contact Us

For refund requests or questions about this policy, please contact:

Email: support@zafro.com

Please provide your order number and a short description of the issue so that we can assist you efficiently.

Zafro

We appreciate your business and aim to handle all refund requests fairly, consistently, and transparently.