Return and Exchange Policy

Last Updated: August 26, 2026

At Zafro, we want you to be satisfied with your purchase. If you need to return an eligible product or request an exchange, this policy explains the requirements and procedure.

1. Return Period

Return requests should generally be submitted within 30 days of delivery.

Please contact our customer support team before sending any item back. We will review your request and provide the appropriate return instructions.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

2. Return Conditions

To be eligible for a return, products should generally:

Be unused and in their original condition;
Remain in their original packaging where reasonably possible;
Include all accessories, parts, and materials supplied with the order;
Be accompanied by the order number or another valid proof of purchase.

Products damaged through misuse, improper handling, or avoidable wear may not qualify for a return, subject to applicable law.

3. Exchanges and Replacements

Zafro may provide an exchange or replacement when:

A product arrives damaged;
An item is defective;
The wrong product was shipped;
The product received is materially different from the product ordered.

Requests to exchange an item for another size, color, model, or variation may also be considered when the requested option is available.

Please contact us before returning the product so we can determine the appropriate solution.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

Your order number;
A description of the problem;
Clear photographs of the product;
Photographs of the external packaging when relevant.

After reviewing the information, Zafro may offer a replacement, exchange, or refund depending on the circumstances.

5. Items That May Be Excluded

Where permitted by applicable law, certain products may not qualify for return or exchange, including:

Personalized or customized products;
Digital or downloadable products;
Products that cannot reasonably be returned for health or hygiene reasons after being opened;
Products damaged through misuse or improper care;
Items returned after the applicable return period.

Additional restrictions may apply to particular products and may be communicated on the relevant product page or during checkout.

6. How to Request a Return

To request a return:

Contact Zafro customer support.
Provide your order number and explain why you wish to return the product.
Provide photographs or other information if requested.
Wait for our team to confirm the return and provide instructions.
Package the product securely and follow the instructions provided.

Please do not send products to an address that has not been authorized by our support team.

7. Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning a product because they changed their mind or no longer want the item.

When the return is necessary because Zafro sent the wrong product or the product arrived damaged or defective, we will generally cover or reimburse reasonable return shipping costs where applicable.